FAQ

I have not received a communication but my machine may be affected.

If you have a BoSS® X-Series machine with a serial number within the above ranges, verify the upgrade kit has been fitted by following these 4 simple visual checks;

  • There is a red knurled knob fitted to the ascent/descent platform valve
  • There is a red webbing strap fitted to the 100 amp fuse inside the base unit draw
  • Cable number 13 is fitted to connection number 3 on the terminal block inside the base unit draw
  • There is a white label on the outside of the draw ("Two Way Valve Fitted")

If all the above are present, then the upgrade kit has been fitted. If one, or more, of the above are missing then it is highly likely that the upgrade has either not been fitted, or has been fitted incorrectly.

If you are in any doubt, please call the Werner Co Customer Services Team on 01621 745 900 or email uk.customercare@wernerco.com.

I am not sure how to check the machine or how to fit the valve upgrade kit.

Please browse the Instructions for further instructions.

If you are in any doubt regarding how to check the machine serial number, how to check if the 2-way solenoid valve is fitted or are unsure how, or would prefer us, to fit the valve upgrade kit (only machines with serial numbers within the ‘affected range’ need to be upgraded), please call the Werner Co Customer Services Team on 01621 745 900 or email uk.customercare@wernerco.com who will be happy to arrange for an engineer to visit.

Can I fit the ‘BoSS® X-Series Approved’ sticker on any BoSS® X-Series machines?

BoSS X-Series Upgrade Approved Sticker
Please DO NOT fit the sticker to any other BoSS® X-Series machine or one where the serial number falls within the affected range but the upgrade has not been carried out. So that we can maintained full traceability.